Craig Ey, 410-468-2488

Maryland Insurance Administration is Promoting Consumer Education as Part of National Consumer Protection Week

State Agency Provides Consumer Education and Advocacy All-Year to Maryland Citizens

BALTIMORE – During National Consumer Protection Week, Maryland consumers are encouraged to know their rights when they buy and use insurance policies as well as protect themselves from insurance scams. The Maryland Insurance Administration (MIA), along with the Office of the Attorney General, is promoting awareness during National Consumer Protection Week to Marylanders.
ncpw-social-sharing-images-coins.jpgThe Insurance Administration is an independent State agency charged with enforcing insurance laws and regulations. The Maryland Insurance Administration is the state agency to assist Marylanders with their insurance issues and questions including automobile, homeowners and business claims.  To file a complaint:
The Maryland Insurance Administration’s Consumer Education & Advocacy unit educates Maryland residents about various insurance products and explains to consumers their rights and obligations under the terms of their insurance policies. The unit travels to fairs, trade shows, and other events across the state to fulfill its mission. The Commissioner and other staff also routinely give presentations about insurance to Maryland residents and businesses.
“Consumer education and advocacy is central to our mission as the insurance regulator,” said Commissioner Al Redmer, Jr. “We want Marylanders to know they can and should call us if they have insurance related complaints or issues.”
In addition to general education to the public, the MIA’s Consumer Education & Advocacy unit operates a Rapid Response Program. This program helps many consumers resolve property and casualty claims, such as auto and homeowners claims, quickly and without having to file a formal written complaint. Commercial lines policies can use the program, as well. The Rapid Response Program puts individuals who are having difficulty resolving a claim in touch with special representatives at participating companies in an effort to have problems resolved directly and quickly. Participation in the Rapid Response Program is voluntary and does not affect the consumer’s right to file a formal complaint. To discuss the Rapid Response Program, call 410-468-2340 or 800-492-6116.

In addition to the consumer education role of the MIA, the Fraud unit investigates and prosecutes civil and criminal insurance fraud committed by and against insurance companies, agents, consumers and the general public. It reviews fraud plans and annual fraud statistics submitted by insurance companies. Insurance Administration staff, Maryland State Police and Maryland Assistant Attorneys General staff the Insurance Fraud Division. Consumers are encouraged to report insurance suspected insurance fraud by calling 1-800-846-4069.

For more information about the activities of the Maryland Insurance Administration, refer to:
About the Maryland Insurance Administration

The Maryland Insurance Administration is an independent State agency charged with regulating Maryland’s $28.5 billion insurance industry. For more information about the Insurance Administration, please visit or follow us on Facebook at or Twitter at @MD_Insurance.