Consu​mers (Questions, Complaints, Outreach, Publications)

Note: To file a complaint, please use the online forms on the File A Complaint page.
Click HERE for directions to the MIA.

Issue	Name	Title	Phone	Fax​	Email​
​Consumer Questions or Complaints ​about Life, Health, Disability, Long-Term Care Insurance and Annuities	​Terri L. Smith	​Director, Life & Health  C​omplaints	​410-468-2258	​410-468-2260	Email Us
​Consumer Questions or Complaints about Auto, Homeowners, Business, Property and Casualty Insurance	​Danilsa Marciniak	​Director, Property & Casualty​ Complaints	​410-468-2119	​410-468-2307	​Email Us
​Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below​.	​Joy Hatchette	​Associate Commissioner, CEAU	​410-468-2029	​410-468-2430	​Email Us

Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance

Note: Licensees contacting the MIA should include their license or registration number with any correspondence.

Issue	Name	Title	Phone	Fax​	Email​
​Report a problem or concerns with a producer.	​Jeff Gross	​Chief Enforcement Officer	410-468-2256	​410-347-5350	​Email Us
​Questions about obtaining or renewing an Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registration	Shelley Taylor-Barnes	Director of Producer Licensing	410-468-2347	​410-468-2399	Email Us
​Questions about obtaining or renewing a Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registration	Shelley Taylor-Barnes	Director of Producer Licensing	410-468-2347	​410-468-2399	Email Us
​Questions about obtaining or renewing a Third Party Administrator, Viatical Settlement/Provider,  Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration	​Shelley Taylor-Barnes	​Director of Producer Licensing	410-468-2347​	​410-468-2399	​Email Us
​Questions about Continuing Education and Exams for Producers	Lorelei Brillante	Education Analyst	410-468-2380​	​410-468-2399	Email Us

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Insurance Fraud & Producer Enforcement Division

Note: To report insurance fraud, contact Fraud Hotline at 1-800-846-4069.

Issue	Name	Title	Phone	Fax​	Email​
​Insurance Fraud & Producer Enforcement Division	​James Steven Wright	​Associate Commissioner	​410-468-3909​	​410-347-5350	Email Us​

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Insurance Company Licensing, Financial Examinations & Analysis

Issue	Name	Title	Phone	Fax​	Email​
​Annual Statements	​Gorina Moody	​Examination & Auditing	​410-468-2106	​410-468-2112	Email Us
Company Licensing	​Victoria Claros	​Director, Company Licensing	​410-468-2134	​410-468-2112	​Email Us
Financial Examinations	​Dmitriy Valekha	Chief Examiner	​410-468-2149	​410-468-2112	​Email Us
​Financial Analysis	Lynn Beckner	Chief Financial Analyst	410-468-2126	​410-468-2112	Email Us​

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Market Regulation & Professional Licensing Division

Issue	Name	Title	Phone	Fax​	Email​
Property & Casualty Market Conduct	​Kyle Lanasa	Assistant ​Chief, Market Conduct Examiner, Property & Casualty	410-468-2330	​410-468-2245	Email Us
Life & Health Market Conduct	​Theresa Morfe	​Chief, Market Conduct Examiner, Life & Health​	​410-468-2237	​410-468-2245	​Email Us
Title Market Conduct	David Zitterbart	Acting Assistant Chief, Title Enforcement	​410-468-2144	​410-468-2245	​Email Us​

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Life & Health Rates and Policy Form Filings

Issue	Name	Title	Phone	Fax​	Email​
Actuarial Health Rates	​Craig Prem	​Actuarial Assistant​	​410-468-2046	​410-468-2038	Email Us
Form Filing — Annuities, Credit Insurance, Life Insurance	Nour Benchaaboun	​Director, Life, Annuities & Credit	​410-468-2170	​410-468-2204	​Email Us
​Form Filing — Health Insurance	​Fern Thomas	​Supervisor, Forms Review	​410-468-2254	​410-468-2204	​Email Us​
Form Filing — HMO & Managed Care	Valerie Roebuck	Supervisor, Managed Care	410-468-2227	​410-468-2204	​​Email Us​
​Form Filing — Life Insurance	Nour Benchaaboun	Director, Life, Annuities & Credit	410-468-2222	​410-468-2204	Email Us
Guaranty Fund — Life & Health	Nour Benchaaboun	Director, Life, Annuities & Credit	410-468-2222	​410-468-2204	​Email Us​

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Medical Directors for HMOs & Private Review Agents (Utilization Review)

Issue	Name	Title	Phone	Fax​	Email​
Medical Director & Private Review Agent Certification	​Karen Lam	Chief, Health Insurance and Managed Care	​410-468-2212	​410-468-2204	Email Us

Property & Casualty Rates and Form Filings

Issue​	Name	Title	Phone	Fax​	Email​
Property & Casualty — General	​Marsha Hall	​Supervisor	​410-468-2314	​410-468-2306	Email Us
Property & Casualty — Administration, Surplus Lines Eligibility	​Ron Coleman	​Director	​410-468-2310	​410-468-2306	​Email Us
​Questions about Submission of Filings, SERFF, Plans of Withdrawal	​Alicia Jackson	Intake Analyst​	​410-468-2312	​410-468-2306	​Email Us
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice	​Marsha Hall	Supervisor	​410-468-2314	​410-468-2306	​Email Us​
​Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty​	​Marjorie Langott	Analyst	​410-468-2319	​410-468-2306	​Email Us
​Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines	​Taylor Ermer Rena Lee	Analysts	​410-468-2335 410-468-2161	​410-468-2306	​Email Us Email Us
​Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic Location	Shirley Corbin	Review Analyst	410-468-2316	​410-468-2307	Email Us
​Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of Filings	Alicia Jackson	Intake Analyst	410-468-2312	​410-468-2306	Email Us
​Risk Purchasing Group Registrations	Marsha Hall	Supervisor	410-468-2314​	​410-468-2306	​Email Us
​Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), Title	Linas Glemza	Actuary	410-468-2044	​410-468-2038	Email Us​

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Office of the Commission​er

Issue	Title	Phone	Fax​	Email
Kathleen A. Birrane	Insurance Commissioner	410-468-2090	​410-468-2020	Email Us
Gregory M. Derwart	Deputy Commissioner	410-468-2002	​410-468-2020	Email Us
Victoria August	Associate Commissioner for Hearings	410-468-2010	​410-468-2020	Email Us
​Korey Boone	​Chief of Staff	​410-468-2004	​410-468-2020	Email Us

Other Staff Functions

Issue	Name	Title	Phone	Fax​	Email​
Counsel	​J. Van Lear Dorsey	​Principal Counsel	​410-468-2023​	​410-468-2086	Email Us
Fiscal	​Lilly Liu	Fiscal Services Director	410-468-2372	​410-468-2396	​Email Us
​Procurement	​Lisa Horvath	​Procurement Officer	​410-468-2379	​410-468-2020	​Email Us
Premium Tax	Vincent O'Grady	​Associate Commissioner, Financial Regulation	​410-468-2122	​410-468-2101	​Email Us
Management Information Systems	Paula Keen	Chief Information Officer	410-468-2059	​410-468-2061	Email Us
Communications, Media Relations	Craig Ey	Communications Director	410-468-2488	​410-468-2020	Email Us
Web Content	Joseph A. Sviatko III	Public Information Officer	410-468-2458	​410-468-2020	Email Us
Webmaster	Minu Sinha	Webmaster	410-468-2053	​410-468-2061	Email Us
Human Resources	Tracey Dailey	Director, Human Resources	410-468-2463	​410-468-2452	Email Us
Government Relations	Vacant	Government Relations Director	410-468-2408	​410-468-2020	Email Us
Regulations	Lisa Larson	Regulatory Affairs Manager	410-468-2007	​410-468-2020	Email Us​

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