Contacts

Consu​mers (Questions, Complaints, Outreach, Publications)

Note: To file a complaint, please use the online forms on the File A Complaint page.
Click HERE for directions to the MIA.

IssueNameTitlePhoneFax​Email​
​Consumer Questions or Complaints ​about Life, Health, Disability, Long-Term Care Insurance and Annuities​Terri L. Smith
​Director, Life & Health 
C​omplaints
​410-468-2258
​410-468-2260
Email Us
​Consumer Questions or Complaints about Auto, Homeowners, Business, Property and Casualty Insurance​Danilsa Marciniak
​Director, Property & Casualty​ Complaints​410-468-2119​410-468-2307Email Us
​Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below​.​Joy Hatchette​Associate Commissioner, CEAU​410-468-2029​410-468-2430Email Us


Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance

Note: Licensees contacting the MIA should include their license or registration number with any correspondence.

IssueNameTitlePhoneFax​Email​
​Report a problem or concerns with a producer.​Jeff Gross​Chief Enforcement Officer410-468-2256​410-347-5350Email Us
​Questions about obtaining or renewing an Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registrationShelley Taylor-BarnesDirector of Producer Licensing410-468-2347​410-468-2399 Email Us
​Questions about obtaining or renewing a Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registrationShelley Taylor-BarnesDirector of Producer Licensing410-468-2347​410-468-2399 Email Us
​Questions about obtaining or renewing a Third Party Administrator, Viatical Settlement/Provider,  Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration​Shelley Taylor-Barnes​Director of Producer Licensing410-468-2347​
​410-468-2399Email Us
​Questions about Continuing Education and Exams for ProducersLorelei BrillanteEducation Analyst410-468-2380​​410-468-2399 Email Us
​​​​

Insurance Fraud & Producer Enforcement Division

Note: To report insurance fraud, contact Fraud Hotline at 1-800-846-4069.

IssueNameTitlePhoneFax​Email​
Insurance Fraud & Producer Enforcement Division​Joe Smith
​Acting Associate Commissioner​410-468-2475​​410-347-5350 Email Us​

Insurance Company Licensing, Financial Examinations & Analysis

IssueNameTitlePhoneFax​Email​
​Annual Statements​Gorina Moody​Examination & Auditing​410-468-2106​410-468-2112 Email Us
Company Licensing​Victoria Claros​Director, Company Licensing​410-468-2134​410-468-2112Email Us
Financial Examinations​Dmitriy ValekhaChief Examiner
​410-468-2149​410-468-2112 Email Us
​Financial AnalysisLynn BecknerAssociate Commissioner, Financial Regulation
410-468-2126​410-468-2112 Email Us​

Market Regulation & Professional Licensing Division

IssueNameTitlePhoneFax​Email​
Property & Casualty Market Conduct​Kyle LanasaAssistant ​Chief, Market Conduct Examiner, Property & Casualty410-468-2330​410-468-2245 Email Us
Life & Health Market Conduct​Theresa Morfe​Chief, Market Conduct Examiner, Life & Health​​410-468-2237​410-468-2245Email Us
Title Market Conduct
David ZitterbartChief Enforcement Officer, Title Unit
​410-468-2144​410-468-2245Email Us​

Life & Health Rates and Policy Form Filings

IssueNameTitlePhoneFax​Email​
Actuarial Health Rates
​Craig Prem​Actuarial Assistant​​410-468-2046​410-468-2038 Email Us
Form Filing — Annuities, Credit Insurance, Life InsuranceNour Benchaaboun​Director, Life, Annuities & Credit​410-468-2170​410-468-2204Email Us
Form Filing — Health Insurance​Fern Thomas​Supervisor, Forms Review​410-468-2254​410-468-2204Email Us​
Form Filing — HMO & Managed CareValerie RoebuckSupervisor, Managed Care
410-468-2227​410-468-2204 ​​Email Us
​Form Filing — Life InsuranceNour BenchaabounDirector, Life, Annuities & Credit410-468-2222​410-468-2204 Email Us
Guaranty Fund — Life & HealthNour BenchaabounDirector, Life, Annuities & Credit410-468-2222​410-468-2204Email Us​

Medical Directors for HMOs & Private Review Agents (Utilization Review)

IssueNameTitlePhoneFax​Email​
Medical Director & Private Review Agent Certification
​Karen LamChief, Health Insurance and Managed Care​410-468-2212​410-468-2204 Email Us


Property & Casualty Rates and Form Filings

Issue​NameTitlePhoneFax​Email​
Property & Casualty — General
​Marsha Hall​Supervisor​410-468-2314​410-468-2306 Email Us
Property & Casualty — Administration, Surplus Lines Eligibility​Ron Coleman​Director​410-468-2310​410-468-2306 Email Us
​Questions about Submission of Filings, SERFF, Plans of Withdrawal​Alicia JacksonIntake Analyst​​410-468-2312​410-468-2306 Email Us
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice
​Marsha HallSupervisor​410-468-2314​410-468-2306Email Us​
Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty​​Marjorie LangottAnalyst​410-468-2319​410-468-2306Email Us
Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines​Taylor Ermer
Rena Lee
Analysts​410-468-2335
410-468-2161
​410-468-2306Email Us
Email Us
Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic LocationShirley CorbinReview Analyst410-468-2316​410-468-2307 Email Us
Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of FilingsAlicia JacksonIntake Analyst410-468-2312​410-468-2306 Email Us
Risk Purchasing Group RegistrationsMarsha HallSupervisor410-468-2314​​410-468-2306 Email Us
Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), TitleLinas GlemzaActuary410-468-2044​410-468-2038 Email Us​


Office of the Commission​er

IssueTitlePhoneFax​Email
Kathleen A. Birrane
Insurance Commissioner410-468-2090​410-468-2020 Email Us

Gregory M. Derwart
Deputy Commissioner410-468-2002​410-468-2020
Email Us
Victoria AugustAssociate Commissioner for Hearings
410-468-2010​410-468-2020 Email Us
​Alexander Borkowski
​Chief of Staff​410-468-2287
​410-468-2020

Email Us


Other Staff Functions

IssueNameTitlePhoneFax​Email​
Counsel​J. Van Lear Dorsey​Principal Counsel​410-468-2023​​410-468-2086 Email Us
Fiscal ​Lilly Liu
Fiscal Services Director
410-468-2372
​410-468-2396Email Us
Procurement​Lisa Horvath
​Procurement Officer
​410-468-2379
​410-468-2020Email Us
Premium TaxLynn Beckner
​Associate Commissioner, Financial Regulation
​410-468-2126
​410-468-2101Email Us
Management Information SystemsPaula KeenChief Information Officer410-468-2059​410-468-2061 Email Us
Communications, Media RelationsCraig EyCommunications Director410-468-2488​410-468-2020 Email Us
Web ContentJoseph A. Sviatko IIIPublic Information Officer410-468-2458​410-468-2020 Email Us
WebmasterMinu SinhaWebmaster410-468-2053​410-468-2061 Email Us
Human ResourcesTracey DaileyDirector, Human Resources410-468-2463​410-468-2452 Email Us
Government RelationsVacant
Government Relations Director410-468-2408​410-468-2020 Email Us
RegulationsLisa LarsonDirector, Hearings and Regulations
410-468-2007​410-468-2020 Email Us​
​​​​​

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