Consumers (Questions, Complaints, Outreach, Publications)
Note: Main number: 410-468-2000 / 1-800-492-6116 (toll free)
To file a complaint, please use the online forms on the
File A Complaint page.
Click
HERE for directions to the MIA.
| Issue | Name | Title | Phone | Fax | Email |
|---|
| Consumer Questions or Complaints about
Life, Health, Disability, Long-Term Care Insurance and Annuities | Terri L. Smith
| Director, Life & Health
Complaints
| 410-468-2258
| 410-468-2260
|
Email Us |
| Consumer Questions or Complaints about
Auto, Homeowners, Business, Property and Casualty Insurance | Cheryl Kouns
| Chief,
Property & Casualty Complaints
| 410-468-4692
| 410-468-2307 | Email Us |
Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below.
| Patricia Dorn
| Associate Commissioner, CEAU | 410-468-2381
| 410-468-2430 | Email Us |
Health Coverage Assistance Team
(H-CAT)
| Ruth Getachew
| Director, Consumer Health Coverage Assistance
| 410-468-2442
| 410-468-2430
| Email Us
|
Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance
Note: Licensees contacting the MIA should include their license or registration number with any correspondence.
| Issue | Name | Title | Phone | Fax | Email |
|---|
| Report a problem or concerns with a
producer. | Jason Little | Chief Enforcement Officer | 410-468-2261
| 410-347-5350 | Email Us |
| Questions about obtaining or renewing an
Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registration | Shelley Taylor-Barnes | Director of Producer Licensing | 410-468-2347 | 410-468-2399 |
Email Us |
| Questions about obtaining or renewing a
Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registration | Shelley Taylor-Barnes | Director of Producer Licensing | 410-468-2347 | 410-468-2399 |
Email Us |
| Questions about obtaining or renewing a
Third Party Administrator, Viatical Settlement/Provider, Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration | Shelley Taylor-Barnes | Director of Producer Licensing | 410-468-2347
| 410-468-2399 | Email Us |
| Questions about
ContinuingEducation and Exams for Producers | Lorelei Brillante | Education Analyst | 410-468-2380 | 410-468-2399 |
Email Us |
Insurance Fraud & Producer Enforcement Division
Note: To report insurance fraud, contact Fraud Hotline at
1-800-846-4069.
| Issue | Name | Title | Phone | Fax | Email |
|---|
| Insurance Fraud & Producer Enforcement Division | Robert Guynn
| Associate Commissioner | 410-468-3909 | 410-347-5350 |
Email Us |
Insurance Company Licensing, Financial Examinations & Analysis
| Issue | Name | Title | Phone | Fax | Email |
|---|
|
Annual Statements | Gorina Moody | Examination & Auditing | 410-468-2106 | 410-468-2112 |
Email Us |
|
Company Licensing | Erin Nickles
| Director, Company Licensing
| 410-468-2451
| 410-468-2112 | Email Us |
|
Financial Examinations | Dmitriy Valekha | Chief Examiner
| 410-468-2149 | 410-468-2112 |
Email Us |
|
Financial Analysis | Lynn Beckner | Associate Commissioner, Financial Regulation
| 410-468-2126 | 410-468-2112 |
Email Us |
Market Regulation
| Issue | Name | Title | Phone | Fax | Email |
|---|
|
Property & Casualty Market Conduct | Penny Schuster
| Chief, Market Conduct Examiner
Property & Casualty | 410-468-2326
| 410-468-2020
|
Email Us |
|
Life & Health Market Conduct | Jeff Gross
| Chief Market Conduct Examiner
Life & Health
| 410-468-2256
| 410-468-2020 | Email Us |
Life & Health Rates and Policy Form Filings
| Issue | Name | Title | Phone | Fax | Email |
|---|
Actuarial Health Rates
| Craig Prem | Actuarial Assistant | 410-468-2046 | 410-468-2038 |
Email Us |
|
Form Filing — Annuities, Credit Insurance, Life Insurance | Nour Benchaaboun | Director, Life, Annuities & Credit | 410-468-2170 | 410-468-2204 | Email Us |
|
Form Filing — Health Insurance | Fern Thomas | Supervisor, Forms Review | 410-468-2254 | 410-468-2204 | Email Us |
|
Form Filing — HMO & Managed Care | Valerie Roebuck | Supervisor, Managed Care
| 410-468-2227 | 410-468-2204 |
Email Us |
|
Form Filing — Life Insurance | Nour Benchaaboun | Director, Life, Annuities & Credit | 410-468-2222 | 410-468-2204 |
Email Us |
|
Guaranty Fund — Life & Health | Nour Benchaaboun | Director, Life, Annuities & Credit | 410-468-2222 | 410-468-2204 | Email Us |
Medical Directors for HMOs & Private Review Agents (Utilization Review)
| Issue | Name | Title | Phone | Fax | Email |
|---|
Medical Director & Private Review Agent Certification
| Karen Lam | Chief, Health Insurance and Managed Care | 410-468-2212 | 410-468-2204 |
Email Us |
Property & Casualty Rates and Form Filings
| Issue | Name | Title | Phone | Fax | Email |
|---|
Property & Casualty — General
| Marsha Hall | Supervisor | 410-468-2314 | 410-468-2306 |
Email Us |
|
Property & Casualty — Administration, Surplus Lines Eligibility | Marsha Hall
| Supervisor
| 410-468-2314
| 410-468-2306 | Email Us |
| Questions about
Submission of Filings, SERFF, Plans of Withdrawal | Alicia Jackson | Intake Analyst | 410-468-2312 | 410-468-2306 |
Email Us |
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice
| Marsha Hall | Supervisor | 410-468-2314 | 410-468-2306 | Email Us |
| Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty | Marjorie Langott | Analyst | 410-468-2319 | 410-468-2306 | Email Us |
| Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines | Taylor Ermer
Rena Lee | Analysts | 410-468-2335
410-468-2161 | 410-468-2306 | Email Us
Email Us
|
| Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic Location | Shirley Corbin | Review Analyst | 410-468-2316 | 410-468-2307 |
Email Us |
| Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of Filings | Alicia Jackson | Intake Analyst | 410-468-2312 | 410-468-2306 |
Email Us |
| Risk Purchasing Group Registrations | Marsha Hall | Supervisor | 410-468-2314 | 410-468-2306 |
Email Us |
| Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), Title | Walter Dabrowski
| Property and Casualty
| 410-468-2388
| 410-468-2038 |
Email Us |
Office of the Commissioner
| Issue | Title | Phone | Fax | Email |
|---|
Marie Grant
| Insurance Commissioner | 410-468-2471
| 410-468-2020 |
Email Us |
Joy Y. Hatchette
| Deputy Commissioner | 410-468-2029
| 410-468-2020
|
Email Us |
Tammy R.J. Longan
| Associate Deputy Commissioner
| 410-468-2462
| 410-468-2020
| Email Us
|
Erica J. Bailey
| Chief Hearings Officer
| 410-468-2223
| 410-468-2020 |
Email Us
|
Other Staff Functions
| Issue | Name | Title | Phone | Fax | Email |
|---|
|
Counsel | J. Van Lear Dorsey | Principal Counsel | 410-468-2023 | 410-468-2086 |
Email Us |
|
Fiscal | Sean J. McEvoy
| Associate
Commissioner,
Operations
| 410-468-2455
| 410-468-2396 | Email Us |
| Procurement | Anthonia Chuku
| Procurement
| 410-468-2374
| 410-468-2020 | Email Us |
|
Premium Tax | Lynn Beckner
| Associate Commissioner, Financial Regulation
| 410-468-2126
| 410-468-2101 | Email Us |
|
Communications, Media Relations | Craig Ey | Chief, Communications and Public Engagement
| 410-468-2488 | 410-468-2020 |
Email Us |
|
Web Content | Joseph A. Sviatko III | Communications Director
| 410-468-2458 | 410-468-2020 |
Email Us |
|
Webmaster | Minu Sinha | Webmaster | 410-468-2053 | 410-468-2061 |
Email Us |
|
Human Resources | Tracey Dailey | Director, Human Resources | 410-468-2463 | 410-468-2452 |
Email Us |
|
Government Relations | Jamie N. Sexton
| Associate Commissioner External Affairs and Policy Initiatives
| 410-468-2408
| 410-468-2020 |
Email Us |
|
Regulations | Jessica Blackmon
| Administrative Law Clerk
| 410-468-2019
| 410-468-2020 |
Email Us |
