Consu​mers (Questions, Complaints, Outreach, Publications)

Note: To file a complaint, please use the online forms on the File A Complaint page.
Click HERE for directions to the MIA.

​Consumer Questions or Complaints ​about Life, Health, Disability, Long-Term Care Insurance and Annuities​Terri L. Smith
​Director, Life & Health 
Email Us
​Consumer Questions or Complaints about Auto, Homeowners, Business, Property and Casualty Insurance​Danilsa​ Marciniak
​Director, Property & Casualty Complaints
​410-468-2307Email Us
​Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below​.

​Joy Hatchette​Associate Commissioner, CEAU​410-468-2029​410-468-2430Email Us
Health Coverage Assistance Team
​Ruth Getachew
​Director, Consumer Health Coverage Assistance
Email Us

Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance

Note: Licensees contacting the MIA should include their license or registration number with any correspondence.

​Report a problem or concerns with a producer.​Jeff Gross​Chief Enforcement Officer410-468-2256​410-347-5350Email Us
​Questions about obtaining or renewing an Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registrationShelley Taylor-BarnesDirector of Producer Licensing410-468-2347​410-468-2399 Email Us
​Questions about obtaining or renewing a Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registrationShelley Taylor-BarnesDirector of Producer Licensing410-468-2347​410-468-2399 Email Us
​Questions about obtaining or renewing a Third Party Administrator, Viatical Settlement/Provider,  Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration​Shelley Taylor-Barnes​Director of Producer Licensing410-468-2347​
​410-468-2399Email Us
​Questions about ContinuingEducation and Exams for ProducersLorelei BrillanteEducation Analyst410-468-2380​​410-468-2399 Email Us

Insurance Fraud & Producer Enforcement Division

Note: To report insurance fraud, contact Fraud Hotline at 1-800-846-4069.

Insurance Fraud & Producer Enforcement Division​Vacant
​Associate Commissioner​410-468-2475​​410-347-5350 Em​ail Us​

Insurance Company Licensing, Financial Examinations & Analysis

​Annual Statements​Gorina Moody​Examination & Auditing​410-468-2106​410-468-2112 Email Us
Company Licensing​Pamela Giles
​Manager, Financial Regulation
​410-468-2112Email Us
Financial Examinations​Dmitriy ValekhaChief Examiner
​410-468-2149​410-468-2112 Email Us
​Financial AnalysisLynn BecknerAssociate Commissioner, Financial Regulation
410-468-2126​410-468-2112 Email Us​

Market Regulation & Professional Licensing Division

Property & Casualty Market Conduct​Kyle LanasaChief, Market Conduct Examiner, Property & Casualty410-468-2330​410-468-2245 Email Us
Life & Health Market Conduct​Mary Kwei
​Associate Commissioner, Market Regulation and Professional Licensing​​410-468-2113
​410-468-2245Email Us
Title Market Conduct
Kyle Lanasa
Chief, Market Conduct Examiner, Property & Casualty
​410-468-2245Email Us​

Life & Health Rates and Policy Form Filings

Actuarial Health Rates
​Craig Prem​Actuarial Assistant​​410-468-2046​410-468-2038 Email Us
Form Filing — Annuities, Credit Insurance, Life InsuranceNour Benchaaboun​Director, Life, Annuities & Credit​410-468-2170​410-468-2204Email Us
Form Filing — Health Insurance​Fern Thomas​Supervisor, Forms Review​410-468-2254​410-468-2204Email Us​
Form Filing — HMO & Managed CareValerie RoebuckSupervisor, Managed Care
410-468-2227​410-468-2204 ​​Email Us
​Form Filing — Life InsuranceNour BenchaabounDirector, Life, Annuities & Credit410-468-2222​410-468-2204 Email Us
Guaranty Fund — Life & HealthNour BenchaabounDirector, Life, Annuities & Credit410-468-2222​410-468-2204Email Us​

Medical Directors for HMOs & Private Review Agents (Utilization Review)

Medical Director & Private Review Agent Certification
​Karen LamChief, Health Insurance and Managed Care​410-468-2212​410-468-2204 Email Us

Property & Casualty Rates and Form Filings

Property & Casualty — General
​Marsha Hall​Supervisor​410-468-2314​410-468-2306 Email Us
Property & Casualty — Administration, Surplus Lines Eligibility​Marsha Hall
​410-468-2306Email Us​
​Questions about Submission of Filings, SERFF, Plans of Withdrawal​Alicia JacksonIntake Analyst​​410-468-2312​410-468-2306 Email Us
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice
​Marsha HallSupervisor​410-468-2314​410-468-2306Email Us​
Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty​​Marjorie LangottAnalyst​410-468-2319​410-468-2306Email Us
Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines​Taylor Ermer
Rena Lee
​410-468-2306Email Us
Email Us
Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic LocationShirley CorbinReview Analyst410-468-2316​410-468-2307 Email Us
Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of FilingsAlicia JacksonIntake Analyst410-468-2312​410-468-2306 Email Us
Risk Purchasing Group RegistrationsMarsha HallSupervisor410-468-2314​​410-468-2306 Email Us
Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), TitleWalter Dabrowski
Property and Casualty
​410-468-2038 E​mail Us

Office of the Commission​er

Joy Y. Hatchette
Acting ​Insurance Commissioner410-468-2090​410-468-2020 Email Us

Tammy R.J. Longan
Associate Deputy Commissioner410-468-2462
Em​ail Us
Erica J. Bailey
Chief Hearings Officer
​410-468-2020 Email Us

Other Staff Functions

Counsel​J. Van Lear Dorsey​Principal Counsel​410-468-2023​​410-468-2086 Email Us
Fiscal ​Sean J. McEvoy
​410-468-2396Email Us
Procurement​Anthonia Chuku
​410-468-2020Email Us
Premium TaxLynn Beckner
​Associate Commissioner, Financial Regulation
​410-468-2101Email Us
Communications, Media RelationsCraig EyChief, Communications and Public Engagement
410-468-2488​410-468-2020 Email Us
Web ContentJoseph A. Sviatko IIICommunications Director
410-468-2458​410-468-2020 Email Us
WebmasterMinu SinhaWebmaster410-468-2053​410-468-2061 Email Us
Human ResourcesTracey DaileyDirector, Human Resources410-468-2463​410-468-2452 Email Us
Government RelationsJamie N. Sexton
Legislative and Regulatory Policy Director410-468-2408
​410-468-2020 Email Us​
RegulationsJessica Blackmon
Administrative Law Clerk
​410-468-2020 Email Us​

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

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Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

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