Consumers (Questions, Complaints, Outreach, Publications)
Note: To file a complaint, please use the online forms on the
File A Complaint page.
Click
HERE for directions to the MIA.
| Issue | Name | Title | Phone | Fax | Email |
|---|
| Consumer Questions or Complaints about
Life, Health, Disability, Long-Term Care Insurance and Annuities | Terri L. Smith
| Director, Life & Health
Complaints
| 410-468-2258
| 410-468-2260
|
Email Us |
| Consumer Questions or Complaints about
Auto, Homeowners, Business, Property and Casualty Insurance | Danilsa Marciniak
| Director, Property & Casualty Complaints | 410-468-2119 | 410-468-2307 | Email Us |
|
Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below. | Joy Hatchette | Associate Commissioner, CEAU | 410-468-2029 | 410-468-2430 | Email Us |
Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance
Note: Licensees contacting the MIA should include their license or registration number with any correspondence.
| Issue | Name | Title | Phone | Fax | Email |
|---|
| Report a problem or concerns with a
producer. | Jeff Gross | Chief Enforcement Officer | 410-468-2256 | 410-347-5350 | Email Us |
| Questions about obtaining or renewing an
Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registration | Shelley Taylor-Barnes | Director of Producer Licensing | 410-468-2347 | 410-468-2399 |
Email Us |
| Questions about obtaining or renewing a
Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registration | Shelley Taylor-Barnes | Director of Producer Licensing | 410-468-2347 | 410-468-2399 |
Email Us |
| Questions about obtaining or renewing a
Third Party Administrator, Viatical Settlement/Provider, Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration | Shelley Taylor-Barnes | Director of Producer Licensing | 410-468-2347
| 410-468-2399 | Email Us |
| Questions about
Continuing
Education and Exams for Producers | Lorelei Brillante | Education Analyst | 410-468-2380 | 410-468-2399 |
Email Us |
Insurance Fraud & Producer Enforcement Division
Note: To report insurance fraud, contact Fraud Hotline at
1-800-846-4069.
| Issue | Name | Title | Phone | Fax | Email |
|---|
| Insurance Fraud & Producer Enforcement Division | Joe Smith
| Acting Associate Commissioner | 410-468-2475 | 410-347-5350 |
Email Us |
Insurance Company Licensing, Financial Examinations & Analysis
| Issue | Name | Title | Phone | Fax | Email |
|---|
|
Annual Statements | Gorina Moody | Examination & Auditing | 410-468-2106 | 410-468-2112 |
Email Us |
|
Company Licensing | Victoria Claros | Director, Company Licensing | 410-468-2134 | 410-468-2112 | Email Us |
|
Financial Examinations | Dmitriy Valekha | Chief Examiner
| 410-468-2149 | 410-468-2112 |
Email Us |
|
Financial Analysis | Lynn Beckner | Chief Financial Analyst | 410-468-2126 | 410-468-2112 |
Email Us |
Market Regulation & Professional Licensing Division
| Issue | Name | Title | Phone | Fax | Email |
|---|
|
Property & Casualty Market Conduct | Kyle Lanasa | Assistant Chief, Market Conduct Examiner, Property & Casualty | 410-468-2330 | 410-468-2245 |
Email Us |
|
Life & Health Market Conduct | Theresa Morfe | Chief, Market Conduct Examiner, Life & Health | 410-468-2237 | 410-468-2245 | Email Us |
Title Market Conduct
| David Zitterbart | Chief Enforcement Officer, Title Unit
| 410-468-2144 | 410-468-2245 | Email Us |
Life & Health Rates and Policy Form Filings
| Issue | Name | Title | Phone | Fax | Email |
|---|
Actuarial Health Rates
| Craig Prem | Actuarial Assistant | 410-468-2046 | 410-468-2038 |
Email Us |
|
Form Filing — Annuities, Credit Insurance, Life Insurance | Nour Benchaaboun | Director, Life, Annuities & Credit | 410-468-2170 | 410-468-2204 | Email Us |
|
Form Filing — Health Insurance | Fern Thomas | Supervisor, Forms Review | 410-468-2254 | 410-468-2204 | Email Us |
|
Form Filing — HMO & Managed Care | Valerie Roebuck | Supervisor, Managed Care
| 410-468-2227 | 410-468-2204 |
Email Us |
|
Form Filing — Life Insurance | Nour Benchaaboun | Director, Life, Annuities & Credit | 410-468-2222 | 410-468-2204 |
Email Us |
|
Guaranty Fund — Life & Health | Nour Benchaaboun | Director, Life, Annuities & Credit | 410-468-2222 | 410-468-2204 | Email Us |
Medical Directors for HMOs & Private Review Agents (Utilization Review)
| Issue | Name | Title | Phone | Fax | Email |
|---|
Medical Director & Private Review Agent Certification
| Karen Lam | Chief, Health Insurance and Managed Care | 410-468-2212 | 410-468-2204 |
Email Us |
Property & Casualty Rates and Form Filings
| Issue | Name | Title | Phone | Fax | Email |
|---|
Property & Casualty — General
| Marsha Hall | Supervisor | 410-468-2314 | 410-468-2306 |
Email Us |
|
Property & Casualty — Administration, Surplus Lines Eligibility | Ron Coleman | Director | 410-468-2310 | 410-468-2306 |
Email Us |
| Questions about
Submission of Filings, SERFF, Plans of Withdrawal | Alicia Jackson | Intake Analyst | 410-468-2312 | 410-468-2306 |
Email Us |
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice
| Marsha Hall | Supervisor | 410-468-2314 | 410-468-2306 | Email Us |
| Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty | Marjorie Langott | Analyst | 410-468-2319 | 410-468-2306 | Email Us |
| Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines | Taylor Ermer
Rena Lee | Analysts | 410-468-2335
410-468-2161 | 410-468-2306 | Email Us
Email Us
|
| Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic Location | Shirley Corbin | Review Analyst | 410-468-2316 | 410-468-2307 |
Email Us |
| Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of Filings | Alicia Jackson | Intake Analyst | 410-468-2312 | 410-468-2306 |
Email Us |
| Risk Purchasing Group Registrations | Marsha Hall | Supervisor | 410-468-2314 | 410-468-2306 |
Email Us |
| Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), Title | Linas Glemza | Actuary | 410-468-2044 | 410-468-2038 |
Email Us |
Office of the Commissioner
| Issue | Title | Phone | Fax | Email |
|---|
Kathleen A. Birrane
| Insurance Commissioner | 410-468-2090 | 410-468-2020 |
Email Us |
Gregory M. Derwart
| Deputy Commissioner | 410-468-2002 | 410-468-2020
|
Email Us |
| Victoria August | Associate Commissioner for Hearings
| 410-468-2010 | 410-468-2020 |
Email Us
|
| Korey Boone | Chief of Staff | 410-468-2004 | 410-468-2020 |
Email Us |
Other Staff Functions
| Issue | Name | Title | Phone | Fax | Email |
|---|
|
Counsel | J. Van Lear Dorsey | Principal Counsel | 410-468-2023 | 410-468-2086 |
Email Us |
|
Fiscal | Lilly Liu
| Fiscal Services Director
| 410-468-2372
| 410-468-2396 | Email Us |
| Procurement | Lisa Horvath
| Procurement Officer
| 410-468-2379
| 410-468-2020 | Email Us |
|
Premium Tax | Vincent O'Grady
| Associate Commissioner, Financial Regulation
| 410-468-2122
| 410-468-2101 | Email Us |
|
Management Information Systems | Paula Keen | Chief Information Officer | 410-468-2059 | 410-468-2061 |
Email Us |
|
Communications, Media Relations | Craig Ey | Communications Director | 410-468-2488 | 410-468-2020 |
Email Us |
|
Web Content | Joseph A. Sviatko III | Public Information Officer | 410-468-2458 | 410-468-2020 |
Email Us |
|
Webmaster | Minu Sinha | Webmaster | 410-468-2053 | 410-468-2061 |
Email Us |
|
Human Resources | Tracey Dailey | Director, Human Resources | 410-468-2463 | 410-468-2452 |
Email Us |
|
Government Relations | Vacant
| Government Relations Director | 410-468-2408 | 410-468-2020 |
Email Us |
|
Regulations | Lisa Larson | Director, Hearings and Regulations
| 410-468-2007 | 410-468-2020 |
Email Us |
