Consumers (Questions, Complaints, Outreach, Publications)
Note: To file a complaint, please use the online forms on the File A Complaint page.
Click HERE for directions to the MIA.
Issue |
Name |
Title |
Phone |
Fax |
Email |
Consumer Questions or Complaints about Life, Health, Disability, Long-Term Care Insurance and Annuities |
Mary Kwei |
Chief, Complaints, Appeals and Grievance |
410-468-2244 |
410-468-2204 |
Email Us |
Consumer Questions or Complaints about Auto, Homeowners, Business, Property and Casualty Insurance |
Danilsa Marciniak |
Director, Property & Casualty Complaints |
410-468-2119 |
410-468-2307 |
Email Us |
Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below. |
Joy Hatchette |
Associate Commissioner, CEAU |
410-468-2029 |
410-468-2430 |
Email Us |
Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance
Note: Licensees contacting the MIA should include their license or registration number with any correspondence.
Issue |
Name |
Title |
Phone |
Fax |
Email |
Report a problem or concerns with a producer. |
Erica Bailey |
Associate Commissioner, Compliance & Enforcement |
410-468-2113 |
410-468-2399 |
Email Us |
Questions about obtaining or renewing an Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registration |
Shelley Taylor-Barnes |
Director of Producer Licensing |
410-468-2347 |
410-468-2399 |
Email Us |
Questions about obtaining or renewing a Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registration |
Shelley Taylor-Barnes |
Director of Producer Licensing |
410-468-2347 |
410-468-2399 |
Email Us |
Questions about obtaining or renewing a Third Party Administrator, Viatical Settlement/Provider, Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration |
Shelley Taylor-Barnes |
Director of Producer Licensing |
410-468-2347
|
410-468-2399 |
Email Us |
Questions about Continuing Education and Exams for Producers |
Lorelei Brillante |
Education Analyst |
410-468-2380 |
410-468-2399 |
Email Us |
Insurance Fraud Division
Note: To report insurance fraud, contact Fraud Hotline at 1-800-846-4069.
Issue |
Name |
Title |
Phone |
Fax |
Email |
Insurance Fraud Division |
James Steven Wright |
Associate Commissioner |
410-468-3909 |
410-347-5350 |
Email Us |
Insurance Company Licensing, Financial Examinations & Analysis
Issue |
Name |
Title |
Phone |
Fax |
Email |
Annual Statements |
Gorina Moody |
Examination & Auditing |
410-468-2106 |
410-468-2112 |
Email Us |
Company Licensing |
Victoria Claros |
Director, Company Licensing |
410-468-2134 |
410-468-2112 |
Email Us |
Financial Examinations |
Dmitriy Valekha |
Chief Examiner
|
410-468-2149 |
410-468-2112 |
Email Us |
Financial Analysis |
Lynn Beckner |
Chief Financial Analyst |
410-468-2126 |
410-468-2112 |
Email Us |
Insurance Company Compliance and Enforcement
Issue |
Name |
Title |
Phone |
Fax |
Email |
Property & Casualty Market Conduct |
Jason Decker |
Chief, Market Conduct Examiner, Property & Casualty |
410-468-2321 |
410-468-2245 |
Email Us |
Life & Health Market Conduct |
Theresa Morfe |
Chief, Market Conduct Examiner, Life & Health |
410-468-2237 |
410-468-2245 |
Email Us |
Title Market Conduct
|
David Zitterbart |
Acting Assistant Chief, Title Enforcement |
410-468-2144 |
410-468-2245 |
Email Us |
Life & Health Rates and Policy Form Filings
Issue |
Name |
Title |
Phone |
Fax |
Email |
Actuarial Health Rates
|
Craig Prem |
Actuarial Assistant |
410-468-2046 |
410-468-2038 |
Email Us |
Form Filing — Annuities, Credit Insurance, Life Insurance |
Nour Benchaaboun |
Director, Life, Annuities & Credit |
410-468-2170 |
410-468-2204 |
Email Us |
Form Filing — Health Insurance |
Fern Thomas |
Supervisor, Forms Review |
410-468-2254 |
410-468-2204 |
Email Us |
Form Filing — HMO & Managed Care |
Valerie Roebuck |
Acting Supervisor, Managed Care |
410-468-2227 |
410-468-2204 |
Email Us |
Form Filing — Life Insurance |
Nour Benchaaboun |
Director, Life, Annuities & Credit |
410-468-2222 |
410-468-2204 |
Email Us |
Guaranty Fund — Life & Health |
Nour Benchaaboun |
Director, Life, Annuities & Credit |
410-468-2222 |
410-468-2204 |
Email Us |
Medical Directors for HMOs & Private Review Agents (Utilization Review)
Issue |
Name |
Title |
Phone |
Fax |
Email |
Medical Director & Private Review Agent Certification
|
Karen Lam |
Chief, Health Insurance and Managed Care |
410-468-2212 |
410-468-2204 |
Email Us |
Property & Casualty Rates and Form Filings
Issue |
Name |
Title |
Phone |
Fax |
Email |
Property & Casualty — General
|
Marsha Hall |
Supervisor |
410-468-2314 |
410-468-2306 |
Email Us |
Property & Casualty — Administration, Surplus Lines Eligibility |
Ron Coleman |
Director |
410-468-2310 |
410-468-2306 |
Email Us |
Questions about Submission of Filings, SERFF, Plans of Withdrawal |
Alicia Jackson |
Intake Analyst |
410-468-2312 |
410-468-2306 |
Email Us |
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice
|
Marsha Hall |
Supervisor |
410-468-2314 |
410-468-2306 |
Email Us |
Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty |
Marjorie Langott |
Analyst |
410-468-2319 |
410-468-2306 |
Email Us |
Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines |
Taylor Ermer Rena Lee |
Analysts |
410-468-2335 410-468-2106 |
410-468-2306 |
Email Us Email Us
|
Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic Location |
Shirley Corbin |
Review Analyst |
410-468-2316 |
410-468-2307 |
Email Us |
Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of Filings |
Alicia Jackson |
Intake Analyst |
410-468-2312 |
410-468-2306 |
Email Us |
Risk Purchasing Group Registrations |
Marsha Hall |
Supervisor |
410-468-2314 |
410-468-2306 |
Email Us |
Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), Title |
Linas Glemza |
Actuary |
410-468-2044 |
410-468-2038 |
Email Us |
Office of the Commissioner
Issue |
Title |
Phone |
Fax |
Email |
Kathleen A. Birrane
|
Insurance Commissioner |
410-468-2090 |
410-468-2020 |
Email Us |
Gregory M. Dewart
|
Deputy Commissioner |
410-468-2002 |
410-468-2020 |
Email Us |
Victoria August |
Associate Commissioner for Hearings
|
410-468-2010 |
410-468-2020 |
Email Us
|
Vacant |
Chief of Staff |
|
410-468-2020 |
|
Other Staff Functions
Issue |
Name |
Title |
Phone |
Fax |
Email |
Counsel |
J. Van Lear Dorsey |
Principal Counsel |
410-468-2023 |
410-468-2086 |
Email Us |
Fiscal |
Godwin Ehirim |
Fiscal Services Director
|
410-468-2372 |
410-468-2396 |
Email Us |
Procurement |
Katrina Lawhorn |
Procurement Specialist Supervisor |
410-468-2374 |
410-468-2020 |
Email Us |
Premium Tax |
Phil Ermer |
Special Projects Manager |
410-468-2153 |
410-468-2101 |
Email Us |
Management Information Systems |
Paula Keen |
Chief Information Officer |
410-468-2059 |
410-468-2061 |
Email Us |
Communications, Media Relations |
Craig Ey |
Communications Director |
410-468-2488 |
410-468-2020 |
Email Us |
Web Content |
Joseph A. Sviatko III |
Public Affairs Officer |
410-468-2458 |
410-468-2020 |
Email Us |
Webmaster |
Minu Sinha |
Webmaster |
410-468-2053 |
410-468-2061 |
Email Us |
Human Resources |
Tracey Dailey |
Director, Human Resources |
410-468-2463 |
410-468-2452 |
Email Us |
Government Relations |
Michael Paddy |
Government Relations Director |
410-468-2408 |
410-468-2020 |
Email Us |
Regulations |
Lisa Larson |
Regulatory Affairs Manager |
410-468-2007 |
410-468-2020 |
Email Us |