Joseph Sviatko, 410-468-2458

Maryland Insurance Administration Staff Member Ronald Velez Returns From Assisting Puerto Rico Department of Insurance with Aftermath of Hurricane Maria

BALTIMORE – With recovery efforts still underway following the damage caused by Hurricane Maria, the Office of the Insurance Commissioner of Puerto Rico asked the National Association of Insurance Commissioners (NAIC) for help and the Maryland Insurance Administration (MIA) answered that call. Puerto Rico’s Insurance Commissioner requested Spanish-speaking volunteers to assist his department after the large number of consumer complaints related to insurance claims.
Ronald Velez, an Outreach Translator in the Consumer Education and Advocacy Unit, recently returned from a three week stay in Puerto Rico where he spent time helping to address insurance complaints from residents devastated by damage caused by Hurricane Maria.
“I am personally gratified that the Maryland Insurance Administration has public servants like Ron Velez who was able to help Puerto Rico in its continued time of need,” said Commissioner Al Redmer, Jr. “Whether our employees are assisting Marylanders or volunteering elsewhere to support our insurance regulator colleagues, I believe this is what we do best: answering the call to assist consumers when the need arises.”
Velez supported the Hurricane Maria consumer response center in Guaynabo, Puerto Rico, just outside the capital of San Juan. “Our main objective was to assist consumers with their claims who had been waiting over 90 days for a decision from their insurance company,” Velez said.
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