The primary role of the Maryland Insurance Administration is to protect consumers from illegal insurance practices by ensuring that insurance companies and producers that operate in Maryland act in accordance with State insurance laws. We are here to assist you with your insurance inquiry or complaint about health, life, property and casualty insurance.
Frequently Asked Questions: Appeal Hearings
Our Rapid Response Program is designed to help certain consumers resolve property and casualty claims (such as auto and homeowners claims including those made under commercial lines policies) quickly and without having to file a formal written complaint.
For more information, call us at 410-468-2340 or 1-800-492-6116 select option 3, then option 1.
Participation in the Rapid Response Program is voluntary and does not affect your rights to file a formal complaint.
File a Complaint About:
You also have the option of writing us a letter. CLICK CLICK HERE to see what information to include.
THIS IS WHAT WE CAN DO:
THIS IS WHAT WE CANNOT DO:
Complaints must be received in writing, but there are three ways to submit complaints to the MIA. If your complaint involves the denial of coverage of health care services because the services were deemed unnecessary treatment, please refer to the Appeals and Grievances process.
Click here to file a complaint online.The size limit for attaching the documents is 10 MB. If you have to provide additional documents, you can mail them. They may be mailed or faxed to the agency as directed below:
NOTE: The Online Complaint Form can be better viewed under the following browsers: Internet Explorer 11 or Google Chrome Version 63.0.3239.132.
These forms should be as complete and detailed as possible and be accompanied by copies of any relevant documentation of your complaint. They may be mailed or faxed to the agency as directed below:
If you choose to send a letter, please provide the following:
NOTE: The Complaint process can take several weeks or a few months, depending on the complexity of the complaint. Sometimes, due to the mail, holidays, or the nature of the inquiry or complaint, the response time may take longer. We ask your patience and cooperation in allowing us to handle this matter for you.
Mail or fax this information to:
Maryland Insurance AdministrationAttn: Consumer Complaint Investigation(indicate if complaint is regarding Life/Health or Property/Casualty Insurance)200 St. Paul Place, Suite 2700Baltimore, MD 21202
Phone: 410-468-2000 or 1-800-492-6116
Fax: 410-468-2334 or 410-468-2307 (Property and Casualty) 410-468-2270 or 410-468-2260 (Life and Health/Appeals and Grievance)
If you need help filling out these forms or would like to submit them to an agency representative, visit us at one of our Consumer Outreach events.
200 St. Paul Place, Suite 2700, Baltimore, MD 21202
410-468-2000 | 1-800-492-6116 (toll free) | 1-800-735-2258 (TTY)