The primary role of the Maryland Insurance Administration (MIA) is to protect consumers from illegal insurance practices by ensuring that insurers and producers that operate in Maryland act in accordance with State insurance laws. We are here to assist you with your insurance inquiry or complaint about a health, life, auto or homeowners insurance policy. Additionally, we are here to assist you if you have a complaint involving an insurance producer, public adjuster or adviser.
Click on the tabs below to learn more about your rights or to begin the process of filing a complaint with the MIA.
Click here to file a complaint online through our website. You can attach documents to your online complaint. The complaint portal is secure. The size limit for documents is 10 MB.
If you have multiple complaints about the same carrier, please provide a representative sample of no more than ten claims. Include the date of service, date of submission, how it was submitted (electronic or paper), date of response/remittance advice from the carrier, and a copy of the claim form and member identification card, if available. If additional information was requested by the carrier, include the claim number and the date of re-submission.
Consumers are encouraged to report insurance fraud activities to the Maryland Insurance Administration's Insurance Fraud Division. You need not give your name. Simply call 1-800-846-4069 or print and submit the attached form by mail or fax. Our fax number is: 410-347-5350. Consumers may also email fraud referrals by sending completed forms to firstname.lastname@example.org.
Please visit the MIA Insurance Fraud Webpage for more information.
200 St. Paul Place, Suite 2700, Baltimore, MD 21202
410-468-2000 | 1-800-492-6116 (toll free) | 1-800-735-2258 (TTY)