Rapid Response Program

The primary role of the Maryland Insurance Administration (MIA) is to protect consumers from illegal insurance practices by ensuring that insurers and insurance producers (agents or brokers) that operate in Maryland act in accordance with state insurance laws. 

Our Rapid Response Program is designed to help certain consumers resolve property and casualty claims (i.e. auto and homeowners claims, including those made under commercial lines policies) quickly and without having to file a formal written complaint. 

For more information, call us at 410-468-2340 or 800-492-6116, select option 3, then option 1

Participation in the Rapid Response Program is voluntary and does not affect your rights to file a formal complaint.

To learn more about the Rapid Response Program, contact:

Joy Hatchette, Associate Commissioner, Consumer Education and Advocacy Unit at joy.hatchette@maryland.gov 

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

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Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

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