The primary role of the Maryland Insurance Administration (MIA) is to protect consumers from illegal insurance practices by ensuring that insurers and insurance producers (agents or brokers) that operate in Maryland act in accordance with state insurance laws.

Our Rapid Response Program is designed to help consumers resolve certain property and casualty complaints (i.e. auto and homeowners claims, including those made under commercial lines policies) quickly outside of the formal complaint process. The complaint must involve an insurance company that participates in the Rapid Response Program.

After you file a complaint, the MIA will determine if your complaint qualifies for inclusion in the Rapid Response Program. All complaints that qualify will be assigned to Rapid Response.

Participation in the Rapid Response Program is voluntary and does not affect your right to a formal complaint.

For more information, call us at 410-468-2340 or 800-492-6116, select option 2.​