The primary role of the Maryland Insurance Administration is to protect consumers from illegal insurance practices by ensuring that insurers and producers that operate in Maryland act in accordance with State insurance laws. We are here to assist you with your insurance inquiry or complaint about health, life, property and casualty insurance. Additionally, we are here to assist you if you have a complaint involving an insurance producer, public adjuster or adviser.
Click on the tabs below to learn more about your rights or to begin the process of filing a complaint.
Property and CasualtyEn Español: Presentar una Queja de Bienes y Accidentes (Automóvil y Vivienda)
Click here to file a complaint online through our website. You can attach documents to your online complaint. The complaint portal is secure. The size limit for documents is 10 MB.
You can also download a complaint form and medical records release. If you download the form, you can mail it or fax it.
If you have a disability and need to file a complaint by phone, you can call us at 410-468-2244.
You should allow 90 days for a decision on your complaint, but feel free to call us at any time. Most complaints are resolved faster, but some take longer. You should send us all information you want us to know with your complaint. You have the right to appeal denial decisions under Maryland's Appeals and Grievance Law.
Medical necessity denials
You should review the What We Can and Can’t Do tab to understand whether we can help you or not.
If you believe your property and casualty or disability insurer failed to act in good faith when making a decision about your first party insurance claim, you may file an action under Section 27-1001 of the Insurance Article (property and casualty) and Section 3-1701 of the Courts Article of the Code of Maryland.
Consumer Guide: Filing a Section 27-001 Civil Complaint
You must complete a Section 27-1001 complaint information sheet and submit it to the MIA.
If you have a complaint against an insurance agency or producer (agent) the MIA Enforcement Unit can:
Click HERE for a complaint form.
THIS IS WHAT WE CAN DO:
THIS IS WHAT WE CANNOT DO:
Consumers are encouraged to report insurance fraud activities to the Maryland Insurance Administration's Insurance Fraud Division. You need not give your name. Simply call 1-800-846-4069 or print and submit the attached form by mail or fax. Our fax number is: 410-347-5350. Consumers may also email fraud referrals by sending completed forms to email@example.com.
Please visit the MIA Insurance Fraud Webpage for more information.
The Maryland Insurance Administration has the authority to regulate the business practices of licensed title insurance producers and title insurance companies. If you have concerns regarding a title insurance claim, you may contact the Maryland Insurance Administration’s Property & Casualty Consumer Complaints Unit at 410-468-2340 or toll free at 1-800-492-6116 and elect option three (3).
To email your title insurance claim complaint, please send to firstname.lastname@example.org
200 St. Paul Place, Suite 2700, Baltimore, MD 21202
410-468-2000 | 1-800-492-6116 (toll free) | 1-800-735-2258 (TTY)