The Customer Service Promise

​The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honest, clarity and trust.


Click HERE to take Maryland's Customer Service Survey.

Click HERE for Maryland's Customer Service Promise. 

For more information on the Maryland Insurance Administration Customer Service Overview click HERE.

Click HERE for the Maryland Insurance Administration FY 2021 Annual Report on Customer Service
Click HERE for the Maryland Insurance Administration FY 2020 Annual Report on Customer Service
Click HERE for the Maryland Insurance Administration FY 2019 Annual Report on Customer Service
Click HERE for the Maryland Insurance Administration FY 2018 Annual Report on Customer Service
Click HERE for the Maryland Insurance Administration FY 2017 Annual Report on Customer Service

For more information on the State of Maryland's customer service program, or to submit a suggestion, click HERE.

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

More Information