​WORKGROUP MEETING #2 AGENDA

Monday, March 30, 2026
10:00 a.m. - 12:00 p.m.

This meeting is virtual through the Zoom platform.
ZoomGov link: https://maryland-insurance.zoomgov.com/j/1607182552
Dial-in: (646) 828-7666 US
Webinar ID: 160 718 2552

1. Welcome - Marie Grant, Insurance Commissioner
2. Selection of the Workgroup's Chair
3. Presentation by Louis Butler, Director, Appeals and Grievance Unit, MIA - Definitions of Terms used by the MIA, and Overview of the MIA's Appeals and Grievance Process
4. Presentation by Patrick Carlson & Brian Burkhalter, Maryland Hospital Association - MHA Analysis of Denials Data
5. Discussion about Draft Work Plan
6. Comments from Public Stakeholders (as time allows)
   If you would like to offer public comments during the virtual meeting, should time allow following the Workgroup's discussion, please notify the MIA in advance of the meeting by submitting your request and question to [email protected].
7. ​Closing Remarks