This unit educates Maryland residents about various insurance products and explains to consumers their rights and obligations under the terms of their insurance policies. The unit travels to fairs, trade shows and other events across the state to provide educational materials to consumers. They answer questions on various insurance issues, including: automobile, homeowners, health and life insurance. The Commissioner and other staff also give presentations to community groups.
The unit operates the Rapid Response Program, as well as the Health Coverage Assistance Team (H-CAT). The Rapid Response Program helps many consumers resolve property and casualty claims, such as auto, homeowners, and commercial quickly, outsaide of the formal complaint process. The Rapid Response Program puts individuals who are having difficulty resolving a claim in touch with special representatives at participating companies in an effort to have problems resolved directly and quickly.
The Health Coverage Assistance Team (H-CAT) works with consumers to address health insurance related concerns, assist with filing a claim, answer questions related to your policy, and provide local resources for additional assistance. Specialists will stay connected with consumers as long as needed to address questions and concerns.
Participation with the Rapid Response Program and the Health Coverage Assistance Team is voluntary and does not affect the consumer's right to file a formal complaint.
For more information about the activities of this section, refer to:
