Contacts

Consu​mers (Questions, Complaints, Outreach, Publications)

Note: To file a complaint, please use the online forms on the File A Complaint page.

Issue Name Title Phone Email​
​Consumer Questions or Complaints ​about Life, Health, Disability, Long-Term Care Insurance and Annuities ​Mary Kwei ​Chief, C​omplaints, Appeals and Grievance ​410-468-2244 Email Us
​Consumer Questions or Complaints about Auto, Homeowners, Business, Property and Casualty Insurance ​Tim Steele ​Director, P&C Complaints​ ​410-468-2340 Email Us
​Consumer Education* — to obtain copies of brochures, schedule a speaker or request participation at an event. *Producers seeking CE information should see box below​. ​Joy Hatchette ​Associate Commissioner, CEAU ​410-468-2029 Email Us


Insurance Producer (Agent/Broker) - Entities and Individuals that Market/Sell Insurance

Note: Licensees contacting the MIA should include their license or registration number with any correspondence.

Issue Name Title Phone Email​
​Report a problem or concerns with a producer. ​Darlene Arnold ​Director, Enforcement 410-468-2354 Email Us
​Questions about obtaining or renewing an Insurance Producer, Public Adjuster, Motor Club Representative or Portable Electronics Insurance license/registration William Donahue Director of Producer Licensing 410-468-2411 Email Us
​Questions about obtaining or renewing a Title Insurance Producer, Insurance Adviser, Insurance Producer,Motor Club Representative, Surplus Lines Broker license/registration Beverly Grant Assistant Director of Producer Licensing 410-468-2386 Email Us
​Questions about obtaining or renewing a Third Party Administrator, Viatical Settlement/Provider,  Motor Vehicle Rental Company/Franchisee,Insurance Producer license/registration ​Lauren Gordon ​Supervisor of Producer Licensing 410-468-2442​
Email Us
​Questions about Continuing Education and Exams for Producers Lorelei Brillante Education Analyst 410-468-2380​ Email Us
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Insurance Fraud Division

Note: To report insurance fraud, contact Fraud Hotline at 1-800-846-4069.

Issue Name Title Phone Email​
Insurance Fraud Division ​James Steven Wright ​Associate Commissioner ​410-468-3909​ Email Us​

Insurance Company Licensing, Financial Examinations & Analysis

Issue Name Title Phone Email​
​Annual Statements ​Gorina Moody ​Examination & Auditing ​410-468-2106 Email Us
Company Licensing ​Victoria Claros ​Director, Company Licensing ​410-468-2134 Email Us
Financial Examinations ​George Hutschenreuter Acting Chief Examiner
​410-468-2114 ​Email Us
​Financial Analysis Lynn Beckner Chief Financial Analyst 410-468-2126 Email Us​

Insurance Company Compliance and Enforcement

Issue Name Title Phone Email​
Property & Casualty Market Conduct ​Jason Decker ​Chief, Market Conduct Examiner, Property & Casualty 410-468-2321 Email Us
Life & Health Market Conduct ​Theresa Morfe ​Assistant Chief, Market Conduct Examiner, Life & Health​ ​410-468-2237 Email Us
Title Market Conduct
Darlene Arnold Director, Enforcement ​410-468-2354 Email Us​

Life & Health Rates and Policy Form Filings

Issue Name Title Phone Email​
Actuarial Health Rates
​Craig Prem ​Actuarial Assistant​ ​410-468-2046 Email Us
Form Filing — Annuities, Credit Insurance, Life Insurance Devin Rhoad ​Supervisor, Life and Annuities ​410-468-2223 Email Us
Form Filing — Health Insurance ​Fern Thomas ​Supervisor, Forms Review ​410-468-2170 Email Us​
Form Filing — HMO & Managed Care Kathryn Hoffman Supervisor, Managed Care 410-468-2170 ​​Email Us
Form Filing — HMO & Managed Care David Cooney Chief Health Ins. & Managed Care 410-468-2170 Email Us
​Form Filing — Life Insurance Devin Rhoad Supervisor, Life and Annuities 410-468-2223 Email Us
Guaranty Fund — Life & Health Devin Rhoad Supervisor, Life and Annuities 410-468-2223 Email Us​

Medical Directors for HMOs & Private Review Agents (Utilization Review)

Issue Name Title Phone Email​
Medical Director & Private Review Agent Certification
​David Cooney ​Chief Health Ins. & Managed Care ​410-468-2170 Email Us


Property & Casualty Rates and Form Filings

Issue​ Name Title Phone Email​
Property & Casualty — General
​Marsha Hall ​Supervisor ​410-468-2314 Email Us
Property & Casualty — Administration, Surplus Lines Eligibility ​Ron Coleman ​Director ​410-468-2310 Email Us
​Questions about Submission of Filings, SERFF, Plans of Withdrawal ​Alicia Jackson Intake Analyst​ ​410-468-2312 Email Us
Rate & Form Filing — Private Passenger and Commercial Automobile, Medical Malpractice
​Marsha Hall Supervisor ​410-468-2314 Email Us​
Rate & Form Filing — Commercial Lines, Crime, Fidelity, Surety, Bonds, Warranty​ ​Marjorie Langott Analyst ​410-468-2319 Email Us
Rate & Form Filing — Premium Finance Companies, Motor Clubs, Mechanical Breakdown, Vehicle Service Contracts, Travel, Commercial Lines ​Raven Ives Analyst ​410-468-2318 Email Us
Rate & Form Filing — Homeowner and Dwelling Fire, Windstorm Exclusions and Moratoriums for All Lines, Refusal to Write Based Upon Geographic Location Shirley Corbin Review Analyst 410-468-2316 Email Us
Rate & Form Filing — Status of Filings, Appointments to Review Filings, Questions About Filing Fees and Submission of Filings Alicia Jackson Intake Analyst 410-468-2312 Email Us
Risk Purchasing Group Registrations Geraldine Howard Administrative Assistant 410-468-2302​ Email Us
Statistical Reporting — Actuarial Issues, Data Calls, Rate Guides, Workers Compensation, Medical MalpracticeOn-Line Closed Claim Reporting), Title Linas Glemza Actuary 410-468-2044 Email Us​


Office of the Commission​er

Issue Title Phone Email
Al Redmer, Jr.
Insurance Commissioner 410-468-2090 Email Us
Nancy Grodin
Deputy Commissioner 410-468-2002 Email Us​
​Catherine Grason ​Chief of Staff ​410-468-2201 Email Us
Victoria August Associate Commissioner for Hearings
410-468-2010 Email Us


Other Staff Functions

Issue Name Title Phone Email​
Counsel ​J. Van Lear Dorsey ​Principal Counsel ​410-468-2023​ Email Us
Fiscal & Procurement ​Laronda Green Fiscal Services
410-468-2375 Email Us
Premium Tax ​Phil Ermer ​Special Projects Manager ​410-468-2153 Email Us
Management Information Systems Paula Keen Chief Information Officer 410-468-2059 Email Us
Public Affairs, Media Relations Tracy Imm Director, Public Affairs 410-468-2206 Email Us
Web Content Joseph A. Sviatko III Public Affairs Officer 410-468-2458 Email Us
Webmaster Minu Sinha Webmaster 410-468-2053 Email Us
Human Resources Tracey Dailey Director, Human Resources 410-468-2463 Email Us
Government Relations Nancy Egan Director, Government Relations 410-468-2488 Email Us
Regulations Lisa Larson Assistant Director, Regulatory Affairs 410-468-2007 Email Us​
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