The Customer Service Promise

​The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honest, clarity and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.



 

For more information on the Maryland Insurance Administration Customer Service Overview click HERE.

For more information on the State of Maryland's customer service program, or to submit a suggestion, click HERE.